Account & Orders

A few common questions about setting up your account and managing your order.

Be sure to check your spam folder, and if you still don't see it, send our team an email and we'll get that taken for you ASAP.

If you have an account with us, you can login at the top right of any page on our website and see all your order history.

If you don't have an account, you can create one under the same email address used to place your orders and they will all be conveniently available on the My Orders page of your Account. 

If you can't access your account, one of two things can be happening. Either you have entered an incorrect password, or you haven't created account with us. Shoot us an email and we'll be happy to help you create an account.

FYI: Placing an order on our website will NOT create an account.

Exchanges fall under the same guidelines as returns. If you'd like to make an exchange at any time during the first year of purchase, just send our team an email and we can set that up for you.

Shipping & Billing

Below are shipping and billing questions that our customers frequently ask.

We strive to have products shipped out within one to three business days. We ship via USPS first class and priority shipping to ensure you get your products quickly. We will send you an email with tracking information as soon as your package ships so you know exactly when to expect your order.

USA orders: Orders over $75.00 ship FREE. All other orders will be charged a flat fee of $5.99.

International orders: 
Free 7-10 Business Day delivery on all International orders over $100. Rates for orders below $100 vary based on the country and weight of order.  Please allow extra time for your order to get to you, due to Customs Clearance and Export procedures.

Yes we do. We currently ship everywhere in the United States, Canada, and its territories. Shipping to Canada is done primarily through Canada Post, and an international processing fee is included in your shipping calculation. 

We also ship to the United Kingdom, Australia, New Zealand, Hong Kong, Germany, Japan, Korea, and Mexico. International shipping is done through USPS First Class International Mail and shipping rates are calculated at checkout based on your country, order size and order weight. Free 7-10 Business Day delivery on all International orders over $100.

Yes, we do ship to military addresses! On the checkout page of our store, there are options for the following in the dropdown menu for states:

■ Armed Forces Americas
■ Armed Forces Europe
■ Armed Forces Pacific

If you are a service member, we thank you for your service, and encourage you to check out information about receiving a discount on your order by clicking HERE!

Yes, we do!

Once we send you your tracking number, just click the link and it'll bring you to the tracking history webpage for USPS. From there you'll be able to track your shipment history.

Tracking History: Clicking on the "Tracking History" tab for items that are shipped by USPS will allow you to see your orders movement from facility to delivery.

This tab is located directly under the tabs that say “Text & Email Updates” and “Delivery Instructions”.

Shipping Label Created: This means the shipping label has been created for your order and it should be handed off to our third-party shipping partner soon.

Arrived Shipping Partner Facility, USPS Awaiting Item: This means that your item was picked up by our third-party shipping partner, who will transport the item to your local USPS hub, and pass it off to USPS for “final mile” delivery. The delivery status will usually update once the status has been transferred to USPS and/or is out for delivery.

Arrived at USPS Origin Facility: This means that the package has been delivered to a USPS facility and is waiting to be processed so it can get into the hands of your local USPS delivery people.

Departed USPS Facility: This means that the package is being moved from one facility to another, or to your local post office. Once the order reaches your local regional facility, it should be out for delivered very soon!

We can ONLY guarantee changes to addresses within 30 minutes of placing an order. If you ordered less than 30 minutes ago, please Contact Us ASAP! While we can't guarantee a change of address, we can do our best!

So you've been waiting for a few days and your package doesn't seem to be moving? We know this can be frustrating, and we certainly understand how you feel!

Sometimes, there's a delay between the info being updated and the actual movement of the package from our warehouse. It's often the case that the package is actually in transit to its destination or has already arrived, but the tracking information needs some additional time for that to reflect.

Hang tight - it's on its way!

Once you place your order, it takes us approximately 1-3 business days to process. Once your package is shipped, you'll get an email with your tracking information. Expect your package to arrive in 3-7 business days with ground shipping, depending on your location.

Sometimes your package will arrive quicker, sometimes it might be delayed — we do occasionally experience backorders. Also, in rare scenarios, the tracking number might not accurately reflect the whereabouts of the package due to improper scanning by USPS.

Still have further questions? Contact Us.

Don’t fret just yet! USPS will sometimes mark an item as delivered but it may take a little extra time for them to get it to you, and it's usually when they're in your area.

If you’ve received a notice of delivery but you can’t seem to find your package or your tracking details show it's arriving late, it’s very likely that it will show up within 24 hours of the delivery notice. If it’s been over 24 hours since your package was marked as delivered/late, contact us - we’ll try to help!

Yup! You can return or exchange any unused or defective merchandise by mail within one year of purchase. We are committed to 100% customer satisfaction, so if you do not absolutely love our products, we will fully refund your purchase. Our primary goal is to build a community of men and offer the absolute best products at the best prices, with customer service being our main focus.

We accept all major debit and credit cards as well as PayPal, Apple Pay and Google Pay for one-time and Auto-Refill orders. All transactions are SSL-encrypted & PCL-compliant.

When we submit a refund for you, that refund is processed immediately on our end. Depending on your bank and the payment method used, the time that it can take for the amount to be reflected back on your original payment method can range.

Stripe and PayPal are two of the payment methods we use to process customer payments.

If you've purchased from our website directly using your credit card/debit card, Stripe submits refunds to your bank as soon as we process your refund, at which point it can take 5-10 business days to show up in your bank account.

If you've used Paypal to complete your purchase, your refund processing time can vary based on the payment method used:

1. If you've used a credit card or a debit card through PayPal, it may take 30 days for the refund amount to appear on your card statement.
2. If you pay with a bank account, your refund will initially go back to the PayPal balance before being moved back to the account. It may take up to 5 business days for the refund amount to appear back in your bank account balance.

For more information on Stripe's refund policies, please visit the Stripe website here.

For more information on PayPal's refund policies, please visit the PayPal website here.

If you're looking to recycle the packaging from your orders, have no fear - we've got you covered.

Mailers: All of our mailers can be recycled at participating drop-off locations in your local area. To find out more information about locations that will accept packaging in your area, you can visit the following link:

plasticfilmrecycling.org: Drop-Off Locations

Just enter your ZIP/postal code in the Drop Off Directory search bar and you'll be provided with a list of locations in your area that will take mailers off of your hands.

Boxes & Product Containers: Cardboard boxes and our product containers are generally recyclable in curbside recycling programs. All you need to do is flatten your box(s) and remove tape/labels before depositing it into your recycling bin. If you're unsure whether or not your curbside recycling program accepts these items, you can always check with local officials in your area.

Thanks for contributing to sustainability efforts and helping to protect our environment!

Product Specific

Below are specific questions that our customers frequently ask about our products.

Yes, we do! Check out our Discovery Sizes HERE.

Every beard is different so start with a small amount as you can always add more. A little oil and butter goes a long way, however all of our products are specifically formulated to not weigh down your beard and leave it greasy.

Glad you asked! We want Honor Nation to be educated on the ingredients that are in our grooming products so we have made an Ingredient Index just for this reason. If you go to the footer of our website, you can find the glossary which details all the natural ingredients you can find in your beloved Honor products.

The index describes all of the finest ingredients nature has to offer and tells you all about which ingredients are in specific products, as well as information about their purposes and/or any benefits they may serve.

All of Honor products are made in the USA. That means they are assembled and filled in the USA with domestic vendors. We aim to manufacture every single component exclusively with U.S. partners from product R&D to formula and packaging. If we’re unable to find U.S. partners for a certain project or product component, we resort to globally sourced materials for the first round of production while continuing to search for U.S. partners. As of 10/28/2021, the only products that we carry that are sourced globally are Kent Combs. All the other Honor components, from formula to packaging components, are made in the USA.

Although we are not certified organic, we strive to source organic ingredients whenever possible. If you have any questions about a specific product, feel free to shoot us an email at support@honorinitiative.com or fill out our contact form Here!

Only the interns in our office — no animals though! Here at Honor Initiative, we're 100% cruelty free. We love our furry friends and would never test any of our products on them.

Company Questions

Questions frequently asked about Honor Initiative and our mental health initiatives.

We donate 5% of all sales to health initiatives and non-profits that support men's health.

The best way is to sign up to our emails and get notified about our events and causes. Another place would be our social media platforms where we keep our community up to date.

You can contact us with any questions and concerns through the Contact Us function on our website, by email to support@honorinitiative.com or by sending us a direct message on Instagram or Facebook Messenger! We're here for all your grooming needs!

We're located in the heart of downtown McKinney Texas.

Yes! We're growing quickly and always looking for amazing people to join the team. Reach out to us at support@honorinitiative.com and tell us why you're so awesome (go on now, don't be shy).

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